4 months of bitrue transactions missing

Tax year reporting due soon, transactions missing on bitrue, why am I paying for cointracker if I can’t use it to track tax liabilities?

And no, before anyone says I can add transactions manually, too many to add manually and I pay the tool to do it automatically for me.

Support non-responsive. If bitrue transactions are not resolved and all 4 months synced within the next month then I’ll be asking for a full refund.