Accountant access to all transactions and wallets

Hi, I’ve given my accountant access to my Cointracker account, but they can’t see the wallets page and the individual transactions (only the Tax Centre)! I though this was the point of granting access! i.e. so they can help sort out the myriad issues I have with getting accurate figures. How do they get access to everything I can see? And edit access.

They do not seem to monitor or respond. I’m experiencing the same issue.