Bought cryptos not showed in transaction report

I bought BTC and ETH using ShakePay several times in 2020 then send them to my Binance wallet. Transactions imported from ShakePay wallet to CoinTracker don’t show these bought cryptos.
Also, transactions from ShakePay don’t seem to be imported to CoinTracker.
How to fix this?
Thx in advance.

Is there someone at CoinTracker who answers questions posted in this forum?
Same for the emails I sent to the support 10 days ago!
Please help!

Thanks for your patience. We are tracking fixes to our Shakepay CSV upload and to a Shakepay API integration in general. In the meantime, we’ve also gone ahead and responded to your support requests about this directly.