It’s clear at this point that the CoinTracker support team is seriously understaffed. I submitted a support ticket almost a month ago, and I still haven’t gotten a response. I know a lot of you are in the same boat.
So I’d really like for someone from CoinTracker to clear the air. My questions are pretty simple:
- How long can we expect to wait to have our tickets addressed?
- Can we expect to have the major bugs fixed by the end of the US tax season? In other words, should I export my transactions to another crypto tax service just in case?
I’ve been using CoinTracker for over a year now. I pay for both portfolio tracking as well as a tax plan. The app has been great for the most part, but it’s started screwing up my cost bases recently, and it’s making me nervous. I really, really don’t want to have to move everything to another platform - it would be painstaking, given that I have over a thousand transactions and I’ve manually edited a lot of them. But if I have to do that, I’d rather get started on it now than wait until April right before taxes are due.