Can't access the "generate 8949" since no longer have old email

The cointracker email I login with I no longer have access to and only use it to login to cointracker. The website won’t let me change the email.

The tax forms are emailed to the sign in address and won’t let me download from the website. So I have no way to access the forms. I filed a support ticket but haven’t heard back at all and I even paid for this feature. How can I get the tax forms?