Coinbase will not import or update! Please help

I have tried several times to add my coinbase exchange to my cointracker account and I continue to get “Failed to Import” and that Coinbase has “Never Updated”.
Other exchanges and wallets, including coinbase pro sync correctly.

At a loss of where to go for this problem. In addition to the forum I have emailed several times and still no reply.

Same issue, supposedly they are aware but it sure is taking a long time.