Having exactly the same issue for a transfer of a “custom” token from one wallet to another. CoinTracker knows it’s a transfer, and yet it’s still giving “Could not determine the value of this transaction” on the left and “Could not determine the cost basis of this purchase - assuming a cost basis of $0.00” on the right.
Futhermore there’s not even a way to edit the cost basis on the right side even if I did want to manually tell CoinTracker that the cost basis should carry over. [This is just a TRANSFER after all].
I am honestly dreading next tax season with all of these wrinkles and gotchas in the product. And I spend easily 5X the time wrestling with CoinTracker as I do actually transacting on chain. These bugs around cost basis are truly unacceptable in a product whose purpose is to track such things for taxes.