ERC-20 tokens on Metamask are missing on Cointracker

Hi, I’ve been a Cointracker user for an year now. My Metamask Eth wallet wasn’t updating so when I re-added it a couple of months ago, I can only see my Eth balance and no other ERC-20 tokens show up on Cointracker. This has seriously skewed my balances because those transactions are not showing up. Before I spend a day to manually fix this (which is not what I want to do because I pay for Cointracker), How can I fix this? Please help!!!

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