"Failed to add wallet. Please check the values below."

Support Request Help
#1

I’m misunderstanding how to add a new wallet. This is a public BTC address, but not from one of the default options, thus I thought I could use “public address” and add the address in the supplied field. I get the error:

Failed to add wallet. Please check the values below.

when I attempt to submit. I have successfully sent BTC to this address, btw. Could you please explain how I can add this wallet?

Thanks

#2

Hi @promet,

Could you please share the address in question with feedback [at] cointracker.io so that we can take a look?

#3

Hi,

Thanks, I forwarded this request with the address.

1 Like
#4

Hello! Same issue here - would you be able to help?