I have tried tried to import my wallets from the exchange with the API keys and all I get is the wallet totals. The transactions fail. I have removed the exchange and tried the process again only to encounter the same results.
Please fix this. I got the original issue of totals coming in and balance but no transactions. Also, gate.io now has a apiv2 (which is what your site links to) and an apiv4. I tried v4 and it failed altogether.
Now, v2 fails altogether for me as well, I have deleted the original wallet and tried again with both versions and both give a failed error.
Maybe helpful to look into v4 integrations, but not sure if that stuff is covered here already. I’ve not got into margins and futures etc… but:
There is a serious problem with customer support not responding. Issues are piling up and getting no answers. How can you continue to operate like this and take paying customers’ money? I’m a paying customer and demand change. Customer support is included in my subscription and you are not delivering.
This is now working for me. I contacted Gate.io and within a day the import was working. Not sure who’s side this was on but it appears to be working now. You may need to update your APIv2 key and re-sync. If that doesn’t work, try removing the exchange and re-adding it.