Google authenticator not working - Cant get in

I have set up 2FA with google authenticator HOWEVER it is not recognising the code .

Hi @MGG,

Are you using the code for Google or the code for CoinTracker? If you absolutely can’t get it working, you can request a 2FA reset.

@Chandan, I’m afraid I have a similar 2FA problem and have been trying multiple times over the last month+ to request a manual reset. I’ve not heard any reply and this is very worrying. Is there any way I can request some help from a human? Many thanks in advance.