Showing wrong tax year

Hi there - I have just completed entering all my data into the software and paid 199 USD to see my tax reports but it will only show them for 2022 to 2023. I have updated it for UK tax year (6 April to 5 April) but it only shows me the reports for April 6 2022 to April 5 2023 - what use is that - I need it for the UK tax year I have to report on now but it wants another 199 USD - Support takes forever so what I am supposed to do??