Tax plan - number of transactions error?

Using CoinTracker
#1

Dear Support,

I am trying to purchase a tax plan for 2018 Taxes but it won’t let me choose the Hobbyist plan. According to the review transactions I have 80 transactions 1 sent 0 Received and 1 needs review. I have also exported my transactions to csv and did a count in the spreadsheet and it is under 100. Note the fin year July 1 2018 to June 30 2019

Is there anything else that could be causing the site to detect over 100 transactions?

Thank you.

Posting next day : Further to yesterday I have even tried upgrading the previous year’s tax plan just encase it was effecting it. This did not change it. I then proceeded to delete a few wallets to make the transactions to 50 and still I cannot purchase the Hobbyist plan.

#2

Hi there,

Please could you contact us via Intercom (the blue chat bubble on the bottom right corner) on cointracker.io
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Please log into your account and then hit that button so we can see what’s up with the transactions.

#3

Thanks, please note I received the reply

CoinTracker will be back tomorrow.

CoinTracker Support profile

You’ll be notified here and by email (strat2929@gmail.com)

#4

Great, we got your message and will respond there.