Token Recognized in one context but not another

Support Request Help
#1

Hi,

I have noticed that the Legolas token (LGO) is recognized when it is affiliated with IDEX, but not with an Ethereum wallet (“LGO is not an option in the dropdown menus”). This creates many simple transfers that are not recognized. See attached for example.

thanks

Mike

Capture
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#2

Thanks for flagging this Mike. Do you mind messaging us on chat support with permission to view your CoinTracker account? We’d love to take a look at this token contract and see what is going on.

#3

Hiya,

I will try to do this.

Yes, you have permission to look at my account regarding this token contract.

thanks

Mike

#4

Hey Mike, just for security purposes, do you mind dropping us a line on support chat so we can confirm your email?

Thanks!

#5

Ok, how do I do that?

#6

You can use the chat icon on the bottom right side of www.cointracker.io or email us at feedback@cointracker.io