Is Cointracker support still available? I haven’t received a response after several emails since April, 2021. Please see explanation below for the current issues I’m experiencing…
Hello - I really hope you can help me with the issues I’m experiencing with a couple of exchange accounts that appear to be (NOT recognizing Manual Transactions Added or Adjustments) that have been made. The Uphold exchange API import appears to be a complete mess. I spent the entire day yesterday fixing errors from the imported data and adding a TON of missing transactions that did not transfer over from my Uphold account. Snycing is not working at all and even though the manual transactions that I added are showing up there, they are not being synced to the balances properly with the imported transactions from the API. The overall balance is not updating to the correct amount and several of the Uphold exchange wallets are showing a zero balance which is incorrect. These wallets include COMP, XLM, MATIC, and ADA. My XRP and LINK wallets do appear to have the correct balances however.
I have a similar issue with my Exodus wallets that were recently imported. The manual transactions I entered are not syncing in the wallets for specific coins that aren’t supported for auto updates yet. I manually added the trades and transfers of these coins to their correct wallets, however these are not showing up and show a zero balance here still as well.
Could this be problem with the exchange API’s trying to sync with incorrect information and not recognizing the correct manual entries that have been made and additional missing transactions that were added?
How can these issues be fixed or resolved? Is it possible to turn off automatic syncing for the Uphold Exchange and Exodus Wallets and update everything manually instead?
Is there a phone # I can reach someone at to go over all of this in more detail or to walk through the problems I’m experiencing with my account?
I have the same issue. Accounts and prices have stopped syncing. It’s like cointracker rugpull
Same for me. Started a few days ago. I have a paid subscription too…Kind of annoying.
I have sent email to customer support regarding this issue, and they requested additional information which I provided. Hopefully this helps the team begin researching the issue.
Same story here. Uphold wallet hasn’t updated for 4 days
I have been able to communicate with CoinTracker Support on this issue, and they have given the info to engineering team. They also suggested I enter this on the Canny Board to see how many users are impacted.
Canny Board Ticket is linked here: Uphold API does not Sync all Assets
If you can, please navigate to the Canny Board, and Upvote the issue. You can do this buy clicking on the number next to title.
Thank you for your help
These issues with Uphold and Exodus NOT SYNCING correctly have still not been resolved. I have never received any responses or communication from the support team about the original post above which was also submitted to support via email 2 times previously almost 1 year ago now. The API’s for Uphold and Exodus are still a disaster with incorrect transaction data being imported, so I have had to edit most of these imported transactions manually, as well as adding additional transactions manually for many of the coins and wallets that were showing incorrect balances or missing transactions. So after fixing the incorrect transactions and adding additional manual transactions, the wallets will still not sync in order to show the correct balances for my Uphold Account and Exodus Wallets. With these balances being incorrect, I’m worried that when filing my taxes in a couple of weeks that the Taxes Gains/Losses and Income Data recorded for these wallets will also be incorrect, The Capital Gains showing on my dashboard appears incorrect as well as taxable income.
How can I get in contact with a senior member of the support staff to have these issues resolved?? Is there any support staff still responding to email support requests?
Sent another email request to Support today. Hopefully I’ll receive a reply so these issues can get resolved asap.
I have several coins in Exodus that haven’t been updating. I’m not sure exactly when it started, but it sounds similar to the issue described here.
I also can’t seem to find an easy way to just simply upload exported CSVs for individual wallets as a workaround. That would at least make this less painful.