Unable to sync Kucoin account (2021 transactions)

Kucoin account transactions not syncing. I have linked my Kucoin account by API (version 2) but it is not syncing. The wallet keeps saying ‘‘updating’’ but nothing happens. All my transactions are less than 3 months old from 2021. I have been waiting nearly a month for this to be resolved but noone in Cointracker support has been able to fix it. I keeping getting told you guys are working on it. If this continues, you will lose a lot of customers because we need to do our crypto taxes and are paying for a service to allow us to not have to do manual input of transactions.

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Have you considered refreshing/updating your API Key ? Just asking since i used kucoin today and refreshed my kucoin wallet on cointracker and didn’t had any issue.