Uphold - Precious Metals - Portofolio-Wallet

Good day,

Just stumbled onto the forums (thank you! love forums!) I have a quick question and I did a search through the forums and site and didn’t see anything related to this so I thought I’d ask.

I am an Uphold Customer, I have successfully linked my account to CoinTracker my Crypto shows up flawlessly on the tracker, but Uphold’s Precious Metals (gold, silver, palladium, Platinum) doesn’t show up properly on the Portfolio.

I’ve tried synching several times and the transactions of my purchases show up correctly in the transactions history, but the portfolio it doesn’t.

Not sure if it’s because it’s precious metals and not “real” crypto, but I thought I’d give a heads up, I can provide screen shots and/or if staff looks over my account they’ll see it.

If there is a simple solution pls advise. Thank you.

PS _ love CoinTracker, saw a few YouTube video’s promoting the service and signed up, been using it for a few weeks and it is by far the BEST TRACKER around. Thank you for a great product!